Home I Privacy & Cookie Policy

Privacy & Cookie Policy

Last Updated: October 8, 2021

This Privacy & Cookie Policy explains how the Lyophilization Services on New England, Inc. (“LSNE”, “we”, “our” or “us”) collects, uses and processes information that can be associated with you, directly or indirectly (“Personal Data”) when you visit or use our owned and controlled websites (https://www.lyophilization.com) (“Sites”) or any other services where this Privacy & Cookie Policy is posted or incorporated (together with the Sites, collectively, the “Services”).

In some cases, additional or different terms may apply to how LSNE processes Personal Data (“Additional Terms”). If Additional Terms apply, we will provide you those Terms when applicable, and those Additional Terms will govern how your Personal Data is processed. For example, this Privacy & Cookie Policy does not address Personal Data processed about our employees. This Privacy & Cookie Policy applies regardless of the Device you use to access the Services and whether you are accessing or using the Services in-person, as a registered user or otherwise. The collection and use of your information as described in this Privacy & Cookie Policy is based on our contractual obligations to you, our legitimate business interest, compliance with our legal or regulatory obligations or, where applicable, your voluntary consent. If you do not agree with the terms of this Privacy & Cookie Policy, then you have the choice not to utilize the Services.

1. How LSNE Collects and Process Data

We may collect information that can be associated with you, directly or indirectly (“Personal Data”). We may also collect information that has been collected or processed in a way that cannot reasonably be used to identify any individual person (“Aggregate or Anonymous Data”). This section describes the types of data we collect and the purposes for which we use it.

1.1. When you visit the website

When you visit or access the website, we may collect information about your device, browsing and search history, interaction with the features of the website, or similar online activity through Cookies, as described in more detail in Section 2 on Cookies.

We collect this data to secure the website, ensure it functions appropriately, improve performance, and evaluate ways to improve the website, its features, or our advertisements.

We work with providers to support these features, and they have access to this data for purposes of providing these services to us or, in some cases, to serve our advertisements to you.

1.2. If you contact us or request resources

If you fill out our online contact form, sign up to receive our emails, request resources, or otherwise contact us, we may collect your Personal Data, including your name, email address, phone number, the company you work for, your title, where you are located, the services or resources you are interested in, and any other comments you may submit.

We use this Personal Data to respond to your request, provide the information or resources you requested, to improve our website and services, or for quality assurance and training purposes. We may also use this information to communicate with you about related resources or services you might find interesting.

We rely on the help of providers to support our call center and email systems, and these providers may have access to your Personal Data for purposes of providing these services to us.

1.3. Social Media

If you choose to interact with us through social media (e.g., Facebook, Instagram, Twitter, YouTube, LinkedIn), including by liking, following, subscribing to, responding to, commenting on, or reposting any of our social media accounts or the content we post, we may have access to some of your Personal Data depending on your profile settings and the terms of the social media site. This may include your name, birthday, email address, location, profile URL, user ID, list of friends, educational history, or employment history.

We use this Personal Data to connect and communicate with you on social media. We may also use your Personal Data to conduct market research or tell you about our business or services.

Each social media site you use will also have access to your Personal Data. Your use of social media is subject to each social media site’s privacy policy, which may be different from ours. We have no control over the information collected by social media networks and we are not responsible for their practices.Please read those policies carefully to understand how those social media sites treat your Personal Information and what rights you may have.

2. Cookies

A Cookie is a small piece of text that is placed on your website browser, device, or hard drive when you visit a website or use an application. These include our own first-party Cookies as well as the third-party Cookies. We use Cookies for a variety of purposes described below. You can find out more about Cookies in general and how they work at Cookiepedia.

2.1. How the website uses Cookies

We use Cookies for the following purposes:

  • Required. We use some Cookies to help us identify and control trusted web traffic. You cannot opt out of these cookies because they are strictly necessary to run our website.
  • Functional. These Cookies enable basic features or the website to function properly, such as page navigation, video playback, or image displays.
  • Performance. These Cookies help us analyze how users interact with the website and improve user experience, functionality, and performance.
  • Advertisements. In limited circumstances we may work with providers to deliver relevant advertisements to you while you are on our website or another website.
  • Social Media. Our website contains links and plug-ins to social media sites (e.g., Facebook, Instagram, Twitter, YouTube, LinkedIn). If you click on these plug-ins or links, Cookies enable these social media sites to collect information and they may use it to deliver advertisements that are relevant and meaningful to you. We have no control over these social media sites and we are not responsible for their practices. Please read the terms or policies of those social media sites carefully to understand how they treat your Personal Information and what rights you may have.

2.2. How to block of manage Cookies

You can set your browser to block certain cookies or notify you when a Cookie is set. If you block Cookies, certain features on our website may not work. For more information on how you can customize your browser’s cookie setting please visit the link to your web browser below:

We are not responsible for the completeness, effectiveness, or accuracy of any third party opt-out options or programs.

3. Other Ways LSNE may Process or Share Data

Like any business, there are some times where we need to use, share, or disclose the data we collect in the normal course of business, including:

  • When we work with vendors, service providers, or other partners to support our sites, provide the services you request, or otherwise operate our day-to-day business;
  • When we work with marketing partners to develop and deliver advertisements, marketing materials, and similar services;
  • To comply with applicable laws;
  • To comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
  • When we must cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state, or local law;
  • To exercise or defend legal claims;
  • To detect security incidents and protect against fraudulent or illegal activity and prosecute those responsible for such activity;
  • If we need to transfer Personal Data as part of a merger or acquisition, dissolution of LSNE, or in the event of bankruptcy or any other transaction in which a third party assumes control of all or part of LSNE; or,
  • If you otherwise consent to a certain use or disclosure of your Personal Data.

4. Data Storage and Retention

We follow industry practices and take commercially reasonably efforts to secure Personal Data we collect. We retain Personal Data for as long as necessary to accomplish the purposes for which it was collected unless we have a legal obligation to retain it for a longer period.  

5. Your Rights

You can contact us at any time to correct or update your Personal Data via email at info@lyophilization.com. If you subscribed to receive email updates, you can unsubscribe by clicking the “unsubscribe” link at the bottom of such email or contact us via email at info@lyophilization.com.

5.1. California Rights

If you are a California resident you may have additional rights over your Personal Data.

We do not sell, trade, exchange, or otherwise make your Personal Data available to any third parties for those third parties’ direct marketing purposes.

Some web browsers or smartphones have the ability to set “Do Not Track” requests to block user activity from being tracked across web pages or devices. Our site does not recognize “Do Not Track” signals as there is no industry standard way to do so.

5.2. EU Rights

If you are located in the European Union, you may have additional rights over your Personal Data.

  • The Right to Request Access: You have the right to request copies of your Personal Data. We may charge you a fee for this service.
    • The Right to Request to Rectify Your Data: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete information you believe is incomplete. You may always correct and update your information by logging onto your account and editing your information.
    • The Right to Request Erasure of Your Data: Under certain conditions, you have the right to request that we delete your Personal Data.
    • The Right to Restrict Processing: Under certain conditions, you have the right to object to the processing of your Personal Data.
    • The Right to Data Portability: Under certain conditions, you have the right to request we transfer Personal Data we have collected about you either to another organization, or directly to you.

How to make a request. To submit a request to exercise these rights please contact us:

For all requests, please clearly state that the request is related to “Your EU Privacy Rights” and provide your name and an e-mail address or phone number where you may be reached. If you make a request, we have one month to respond to you. We may require you to verify your identity before we may respond to you.

International transfers. We are based in the United States, which means Personal Data collected through the website may be transferred to or accessible from the United States. The European Commission has not found the laws of the United States provide an adequate level of protection over Personal Data.

Questions or concerns. Although we urge you to contact us to find a solution for every concern you may have, you always have the right to lodge a complaint with your competent data protection authority.

5.3. Children’s Rights

Our Sites are not directed to children under the age of majority. We do not knowingly collect information via our Sites from children or other individuals who are not legally able to use our Sites. If we obtain actual knowledge that we have collected personal data from someone under the age of majority, we will promptly delete it, unless we are legally obligated to retain such data. If you believe that we have mistakenly or unintentionally collected information from someone under the age of majority, please contact us at If you have a question about this Privacy & Cookie Policy or our practices, you may contact us at info@lyophilization.com. For users in the United States, please also visit ftc.gov for information from the Federal Trade Commission about protecting children’s privacy online.  

6. External Links

When you use the Services, you may find links to other third-party websites or services that we do not own or control. These links are provided only as a convenience to you and we do not make any representations or warranties about those websites or services. We are not responsible for the way those third parties may treat your Personal Data. You should review their terms and privacy policies before proceeding to such websites to understand their practices and what rights you may have.

7. Updates to this Privacy & Cookie Policy

From time to time, we may modify this Privacy & Cookie Policy to reflect industry initiatives, third party requirements or changes in the law, technology, our information processing practices or the features and functionality of the Services, and such modifications shall be effective upon posting. When we change this Privacy & Cookie Policy in a material way, a notice will be posted on our Site along with the updated Privacy & Cookie Policy. Your continued use of the Services after we post a revised Privacy & Cookie Policy (and, where appropriate, notify you of same) signifies your acceptance of the revised Privacy & Cookie Policy. It is therefore important that you review this Privacy & Cookie Policy regularly to ensure you are updated as to any changes. We may continue to process your information based on our legitimate interests or in order to fulfill our obligations under a contract and/or may also seek your affirmative consent to the terms of the updated Privacy & Cookie Policy. For example, we may ask for your consent before implementing new uses of the personal data that we’ve already collected from you based on such consent, if such new use was not addressed by the privacy policy under which such information was collected or if our legal basis for processing such information changes.

8. Questions and Contact Us

If you have a question about this Privacy & Cookie Policy or our practices, you may contact us at info@lyophilization.com.